Terms & Conditions

1. About these terms

These terms are a legal agreement between you and SenlyAI, a trading name of Uinspo Pty Ltd (ABN 47 664 833 872) (“Senly”, “we”, “us”), for your use of the Senly ID platform and services (the “Service”). By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation.

2. The Service

Senly ID lets an individual verify their identity and hold the result in a personal vault, and lets a business run identity, business and AML/sanctions checks on its customers or people and receive a tamper-proof, independently re-verifiable result. Verification is performed with the help of trusted, independently-certified verification providers and, for Australian government documents, the official Document Verification Service via an authorised gateway provider.

3. Verification results are evidence, not a guarantee, and do not replace your CDD

Senly provides evidence that a verification occurred. It does not replace your own customer due diligence (CDD), AML/CTF or other regulatory obligations. A verification result reflects the checks performed at a point in time against available sources. We do not warrant or guarantee that a person is who they claim to be, or that a result is accurate, complete, or free from error, fraud or a source-data limitation.

Verification uses third-party providers and official data sources, and in relation to those results we act as a conduit. A verification result must not be used as the sole basis for any decision about a person. You remain solely responsible for your own regulatory obligations, for satisfying yourself that a customer is who they claim to be, and for your decision to accept or reject any customer. Australian law does not let a reporting entity transfer its CDD/AML liability to a service provider; that responsibility stays with you.

4. Accounts and security

You must provide accurate information and keep your sign-in credentials (one-time codes, passkeys) and any API keys secure. You are responsible for activity under your account. Tell us promptly at support@senly.ai if you suspect unauthorised access.

5. Communications

We send you service and transactional messages (such as verification links, receipts, and security notices) as a necessary part of the Service. We will only send you marketing or promotional messages if you have consented, and every such message will include an easy way to unsubscribe, consistent with the Spam Act 2003 (Cth).

6. Pay-as-you-go, credits and billing

• Business verification is pay-as-you-go. You purchase a prepaid balance and each check draws down from it, with no subscription. An AML check includes ongoing monitoring for a fixed term at no extra charge (see section 6a).
• Your prepaid balance does not expire. Purchased balance is generally non-refundable except where required by the Australian Consumer Law.
• Prices are shown in Australian dollars and are GST-inclusive. Where you provide a verified ABN, eligible business purchases are GST-free (reverse charge) and your invoice will show GST of $0.00. Every top-up produces a tax invoice.
• Payments are processed by our payment provider (Stripe) on their hosted checkout. We do not store your card details. You must ensure a check is paid for (sufficient balance) before it runs; a check will not start without an available unit.
• We may change prices with reasonable notice; changes do not affect balance you have already purchased.

6a. Ongoing monitoring (included with an AML check)

Every AML check includes ongoing monitoring for a fixed term at no extra charge. During the term we keep re-screening the subject, and, for a business check, the entity and its key people, against sanctions, politically-exposed-person and adverse-media sources. Monitoring is event-driven: we re-screen when the underlying lists change, rather than on a fixed daily schedule. Because monitoring is included in the AML check price, it is covered by the same non-refundable terms as the check, except where the Australian Consumer Law requires otherwise. Monitoring does not replace your own ongoing customer due diligence obligations, which remain yours.

7. Acceptable use

You must not, and must not permit others to:

• run a verification on a person without a lawful basis and, where required, their consent;
• use the Service to harass, discriminate, defraud, or breach any law;
• attempt to circumvent billing, spoof or tamper with a verification, or misrepresent a result;
• probe, scrape, overload, reverse-engineer or interfere with the security or integrity of the Service;
• resell or sublicense the Service except as expressly permitted.

If you are a business, you are the party responsible for the customer relationship and for having a lawful basis and appropriate notices for the individuals you verify.

8. Your data and the re-verifiable record

We handle personal information as described in our Privacy Policy. A completed business check produces a cryptographically-signed result that the business may retain as evidence for the period required by law (seven years for AML/CTF records). An individual may keep their own vault copy and control what they share; this never shortens a business’s legally-required record.

9. Intellectual property

The Service, including its software, design, brand and content, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these terms. You retain your own data; you grant us the rights needed to provide the Service.

10. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may perform maintenance and may modify or discontinue features with reasonable notice where practicable.

11. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited (at our option) to re-supplying the service or paying the cost of re-supply.

12. Liability

To the maximum extent permitted by law, and subject to the section above and the exceptions below:

• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, goodwill, or for any regulatory fine or penalty imposed on you; and
• our total aggregate liability to you in any circumstances, arising out of or in connection with the Service, is limited to the total amount you paid us in the 12 months immediately preceding the date the claim giving rise to the liability arose.

We are not liable for a business’s own compliance decisions or obligations, or for a third party’s misuse of a result.

Exceptions. None of the limitations in this section apply to, and nothing in these terms excludes or limits, liability that cannot lawfully be excluded or limited, including liability for: (a) the non-excludable guarantees, rights and remedies under the Australian Consumer Law; (b) fraud, dishonesty or wilful misconduct; (c) death or personal injury; or (d) a breach of our data-protection and confidentiality obligations. If any part of this section is unenforceable, it is severed and the rest continues to apply.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms, create a security or legal risk, or fail to pay. On termination, provisions that by their nature should survive (including sections 3, 8, 9, 11, 12 and 14) continue to apply.

14. Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.

15. Changes and contact

We may update these terms; the “last updated” date shows when they last changed, and material changes will be notified through the Service. Questions about these terms: support@senly.ai.